Support

Pendasi IT support consultants are responsible for ensuring that our clients systems and applications perform cost-effectively to their maximum capabilities to optimize efficiencies and profits. Tasks vary depending on the size and structure of the organization, but may include:

  • installing and configuring  operating systems and applications
  • monitoring and maintaining systems and networks
  • walking staff/clients through a series of actions, either face to face or over the telephone
  • troubleshooting system  problems and diagnosing and solving faults
  • providing procedural documentation
  • supporting new application roll-out
  • securely setting up new users’ accounts and profiles
  • responding within agreed time limits to all client needs
  • establishing and maintaining a positive working relationship with customers and other professionals (e.g., software developers)
  • testing and evaluating arising technologies

Pendasi customer support is available 24 hours a day, 7 days a week for immediate response to your needs. For a pro-active approach to your business technology, consider using Pendasi as a Managed Service Provider (MSP).

Pendasi Business IT Consulting support team located throughout the entire Phoenix, AZ metropolitan area.



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